Technical Support Representative with German

Nivel cariera

Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani)

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• Proficient in German and medium English skills
• Able to work independently and efficiently to meet deadlines;
• Self motivated, detail-oriented and organized;
• Experience with hardware and software issues;
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills


• Provide client support and technical issue resolution via phone and e-mail
• Installing and configuring computer hardware operating systems and applications;
• Troubleshoot system and network problems and diagnosing and solving hardware/software faults;
• Provide support, including procedural documentation;
• Respond within agreed time limits to call-outs;
• Work continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritize and managing many open cases at one time;
• Establish a good working relationship with customers and other professionals