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If you're interested in evolving as a professional, we're keeping a seat warm for you. Schneider Electric appreciates what makes you you — your talent within talent. We're a dynamic, global company looking for passionate people to help us innovate at every level; champions of safe, reliable, efficient, sustainable and connected energy for everyone.

For this role your mission will be:

- Providing post sales support to customers on UPS (uninterrupted power supply)
- Validate entitlement, assisting customers with unit diagnosis and troubleshooting
- Logging customer details and problem description for all customers
- Escalating cases to the technical support engineers for advanced troubleshooting and resolution
- Take complete ownership of all customers issues until resolution and ensure timely follow up on all commitments
- For pre-sales customers this will involve referring customers to local resellers/creating web orders, once customer's specific needs have been identified
- Advising customers on the correct solution for their requirements
- Respond to requests on product pricing and features
- Follow up on leads generated from marketing activities
- Identify opportunities from the leads and enter opportunity into the system
- Provide language support to escalation teams where necessary

Your skills will include:

- Fluent in English and German
- Minimum 1 year of experience preferred
- Previous experience in customer support is desirable
- Ability to multitask (logging queries while speaking with customers)
- PC skills (Microsoft, Windows, ERPs)
- Basic aptitude for learning technical concepts essential
- Excellent interpersonal, communications and time management skills
- Ability to work on own initiative but also as part of a team
- Good verbal and written communication skills are required

Your benefits will be:

- Competitive and rewarding salary package
- Monthly Well-Being workshops
- Hands on training and access to our technical labs
- Connection sessions with global management
- Exposure to a multicultural and dynamic environment
- Development Plan through career path and coaching