Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză, ebraică, maghiară, poloneză, rusă

Adresa/adresele jobului


Responsibilities:

  • To provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms
  • Answer all inbound contacts through calls, Web, e-mail and chat
  • Answer enquiries related to functional support of bookings: making or changing reservations, fares & pricing, fulfillment (in particular airline ticketing)
  • Provide assistance on applications or platforms which client may own or develop
  • Provide frontline technical support such as investigating connectivity issues with client systems
  • Provide Extended Services Desk support: software installation or non-standard configurations
  • Provide required support via outbound activities such as Team Viewer and Outbound Calls
  • Answer questions related to the reservation and booking process for airlines, hotels, rental cars and other travel-related services

 

Requirements:

  • Minimum 6 months experience in Customer Service
  • Advanced in English and one of the following languages: Hebrew/Hungarian/Polish/Russian
  • Travel industry background is a plus
  • Experience within service desk environment is desirable
  • Familiarity / capability to rapidly acquire troubleshooting skills
  • Ownership and commitment to problem resolution
  • Ability to work well under pressure
  • Client oriented, flexible, patient
  • Excellent written communication skills
  • Good organizational skills

 

Benefits:

  • Opportunity to work in a fast growing company and in a multinational environment
  • Opportunity to grow in the organization and build a successful career path
  • Relocation assistance
  • Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
  • Personal and professional development through a variety of training programs (hard/soft skills)