Nivel cariera

Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză, română


Job description:

This is a chance to join a leading provider in IP network testing, security and visibility systems and successful applicants will have the opportunity to further develop their networking skills in the area of monitoring visibility products.


Responsibilities:

·Provide expert level telephone and email support to Ixia customers.

·Assist customers with operation and configuration of Ixia hardware and software, with an emphasis on Visibility products.

·Accurately log, track and maintain customer service requests

  • Achieve customer satisfaction and support metric goals, SLA
  • Effectively work and communicate with worldwide support and engineering team


 Requirements:

·BS or MS in Computer/Electrical Engineering with focus on Internet/Networking (or CCNPExtensive IP networking background.

·years’ experience with L2-7 protocols, Customer Support or Network Management.

·Experience on monitoring systems: Taps, Network Packet Brokers (NPB), Monitoring Tools.

·Hands on experience on configuring different layer 2-7 technologies ranging from subscriber access, to routing, load balancing, security and general IP forwarding in IPv4 and IPv6 networks, hardware debug, SNMP and Syslog configuration.

·Security knowledge

·Excellent English communication skills (written and verbal)

·Highly organized and detail oriented

·Ability to coordinate with teams in offshore locations

·Self-sufficient self-starter who can work with little or no direction

·Prior Customer Support Experience.

 

Desirable:

•CCNP

•CCNA Security or any other Security certification

·Expertise in Internet Security technologies – IPSec/SSL

·Scripting (TCL or any other language)

·Experience on configuration of firewalls, ACL’s, access and tunneling protocols on Cisco, Juniper and other vendor’s routers.

·Unix\Linux experience

·Virtualization (VMWare, KVM, OpenStack, HyperV) 


Offeronus, benefits):

Highly attractive financial and benefit package, according with individual experience and performance.
Career development opportunity in a multinational company.
The opportunity to work with high-level technologies.