Incident Management Officer with German

What are your responsibilities? 

• Respond to the technical incidents reported by the business customers through a system of ticketing;
• Investigate, diagnose and assign the incidents to the right engineer;
• Follow the incident life cycle – logging the incident with proper priority and ensuring that the issue is resolved in timely manner;
• Act as a point of contact for customer requests and coordinate internally within multiple departments ;
• Intervenes if customer is unhappy with the troubleshooting process;
• Participate in calls with the technical account managers to discuss the incidents and align on a strategy to improve customer experience and follow on actions in calls with customers;
• Create weekly, monthly, quarterly reports with the incidents opened/resolved.

Are you the right fit for the job? 

• You are fluent in German & English;
• You are familiar with Microsoft Word, Microsoft Excel, Microsoft Outlook;
• You are a team player with good communication skills; 
• You are self-motivated, with a positive attitude and approach; 
• You can solve urgent matters and work under pressure;
• You are responsible in a work environment.

Why should you apply?

• Work alongside a team of specialists and access custom trainings that help improve your professional skills;
• Currently with COVID-19, perform your work remotely;
• Be part of a team with strong sense of togetherness and work in a relaxed environment where whatever the problem might be, there is always a solution for it;
• Access to a global network of knowledge and resources;
• Continuous learning and exposure to a disruptive business and new challenges;
• An attractive benefits package including meal tickets, life insurance, private medical services, private pension account, gym & library subscription and other.