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București


The Challenge Ahead

Aera is looking for a team player, self-learner, and enthusiastic person to be part of

our Customer Success team, for our cloud-based analytics application. The Support

analyst will become a member of the team that helps customers solve technical issues.

This is a customer-facing position requiring good communication skills, troubleshooting

and strong problem-solving skills.

  • Quickly learn the functional aspects of the Aera product line

  • Work on customer reported issues by interacting with various teams including

  • QA, App Development, Engineering and Product Management

  • Gather information systematically and efficiently perform root cause analysis

  • Track, and resolve support issues logged by customers and project team members

  • Test product and implementation features and document results

  • Communicate with customers on the status of issues and project items

  • Continuous monitoring of Aera application and resolving any issues with a

  • sense of urgency

  • Collaborate with the application developers who create the scripts to correct the

  • problem permanently

  • Exude a passion for technology and the cutting-edge solutions that Aera

  • offers

  • Bring a positive, collaborative, team-oriented attitude to the office and your

  • customers every day!

What It Takes To Be A Match

  • Strong problem solving and troubleshooting skills with knowledge of support

  • processes

  • Self-learner and eager to learn new software tools/technologies

  • Excellent communication (verbal and written) skills

  • Log analysis and performance troubleshooting

  • Experience with SQL and scripting languages PL/SQL, DB performance analysis

  • and optimization

  • Knowledge or Experience with Application servers

  • Experience with Java/J2EE coding and development is considered a plus

  • Knowledge of the following tools is preferred: ZenDesk, JIRA, Confluence,

  • Eclipse/IntelliJ

Note: This role will occasionally require on call support during the weekend.