Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

germană

Adresa/ adresele jobului

București


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Technical Support Agent - German to join our team in Bucharest.

Qualifications:

  • University education, preferably technical degree or Microsoft certifications
  • Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
  • Experience of providing remote IT support
  • Excellent communication and customer service skills
  • Fluency in English and German 
  • Flexibility to work shifts

Responsibilities:

  • Identify issues, investigate root causes and recommend solutions to reported problems
  • Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone, e-mail and chat
  • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance
  • May prepare help desk incident reports and assist in hardware and software evaluation
  • Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

About NTT DATA Services

 NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider withprofessionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit  to learn more.