Limbi vorbite

engleză, franceză

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For our client, world-class developer and provider of leading-edge solutions that help customers optimize the physical infrastructure through simplification, we are looking for an Technical Support .

What will you do?

- Represents the company externally by handling all incoming customer interactions;

- Provide support for priority customers with basic to moderately complex inquiries within the scope of established SLA’s;

- Provide technical guidance of the products to internal and external customers;

- Through research and a basic understanding of benchmark competitor offerings, create competitive cross references to the products in order to aid sales in winning customer orders;

- Determine when and to whom inquiries need to be escalated to a higher level of support

You are the right candidate if you have:

- Bachelor’s Degree in related field or  equivalent combination of education and experience;

- 3 years of Technical support experience in a call center environment;

- Proficient in MS Office software.  Previous experience with an enterprise business system (Oracle, SAP, etc.) preferred;

- Advanced English + second language ( French or Spanish )