Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Limbi vorbite

engleză, franceză

Adresa/adresele jobului

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Key Responsibilities:

Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation;

Identify, analyze and solve software and hardware issues;

Work with music services and all operating systems (Mac, Android, Windows and iOS);

Handling Pre-sales and Sales opportunity through both voice and e-mail contact and placing orders;

Handling General product information contacts through both voice and e-mail;

Providing clear and excellent customer care to existing or new customers, ensuring a high customer satisfaction through both voice and e-mail contact;

Pro-actively take ownership of open issues and interface successfully with the engineering team;

Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure;

Identify, analyze and solve software and hardware issues;

Work with music services and all operating systems (Mac, Android, Windows and iOS);

Handling Pre-sales and Sales opportunity through both voice and e-mail contact and placing orders;

Requirements:

Need to be a native or near-native French speaker with great English skills;

Must love music and gadgets!

Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software;

Customer service oriented with excellent communication skills;

Inquisitive, bright & creative trouble-shooter;

True team player;

Driven to go the extra mile to solve an issue;

You are a candidate who is a decisive, action-oriented individual who takes ownership of open issues and who can work independently and as part of a team;

Ability to troubleshoot problems, research and find answers to consumer questions;

Ability to work under pressure.