Detalii loc de munca

Technical Consultant with German

Nivelul carierei
Entry (0-2 ani), Middle (2-5 ani)
Tip job
Full time
Limbi vorbite
Germană - Avansat , Engleză - Avansat
Posturi disponibile


For our Customer Service Department, we are looking for experienced AdvancedPay specialists for the ongoing support of our existing customers.



  • Analyzing activities in order to define specifications for building effective systems, capable to meet user requirements
  • Configuration of the user administration console in PAISY (Patronus, Web), ADP Report & ADP Archiv (DM)
  • Provide support to internal and external customers in queries concerning payroll and HR topics within the PAISY system
  • Recording and clarification of customers' requests in Siebel CRM
  • Analyze the effort involved in resolving/implementing the requested changes and provide estimates
  • Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
  • Ensure that the implemented functionality is thoroughly tested and delivered on time
  • Help in continuously improving the support service to maintain a high level of customer satisfaction.
  • Conduct user training (Web)
  • Configuration of time and wage types for our software customers
  • Implementation of HR projects in PAISY environment, . Optimization of wage Types and time frame styles
  • Supporting technical experts by executing transactional tasks through ADP Report (. creating reports based on existing templates)
  • Validation and creation/adaptation of individual reports in ADP Report system
  • Support the development team during the product development phase (running Pre-Release tests in staging environment in order to detect technical or functional errors/differences before rollout in Production)
  • Maintain and contribute to the Knowledge Base library
  • Giving advice to clients to optimize their use of the product
  • Ability to influence and guide clients to ADP best practice and standard solution adoption


Education:                    Bachelor’s degree

Work Experience:       3+ years of experience (Customer Service is an added advantage)


  • Multilingual Capability:
  • Fluent (B2-C1) in German language
  • Fluent (B2-C1) in English languageExperience in PAISY parameterization desirable