Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

germană, engleză

Adresa/adresele jobului

We are looking for a Team Leader to join our new Reservations team for our client, one of the largest rent a car companies in the world!

General skills and experience:

- Fluent in German (C1), medium level of spoken and written English (B2) 
- Previous experience: management position in a call center environment
- Availability for a full-time, day-time schedule
- Excellent people management and leadership skills

We expect a Team Leader to:

- Create an environment orientated to trust, open communication, creative thinking & cohesive team effort
- Motivate & inspire team members
- Lead by setting a good example (role model)
- Facilitate problem solving & collaboration
- Coach team members and provide feedback
- Manage and mantain an excellent collaboration with the external client
- Communicate in an assertive way
- Analyze team results and draw relevant conclusions
- Create and implement action plans
- Delegate activities to the team members
- Handle deadlines

Key responsibilities of a Team Leader:

- Manage tools, processes and procedures to ensure on time delivery of service to a dynamic and varied customer base
- People Management: provide day-to-day coaching, direction and leadership to front line team members
- Performance management and development; facilitating team meetings; escalation resolution and response
- Implement and track appropriate performance objectives and measures to support team members and customer satisfaction while maintaining operational excellence and cost effectiveness
- Identify, plan and execute key operational improvements to enhance customer experience
- Proactively observe and report real-time call drivers that impact the customer experience

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