Nivel cariera

Middle (2-5 ani), Senior (5-10 ani)

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 The RTR Team Leader is responsible to deliver high quality services in RTR processes to MCBC entities in scope by leading a team of RTR specialists.
In this role, he/she drives operations KPI's adherence and continuous improvement by motivating team members, assessing performance and properly escalate and propose improvement plans.



- Coordinate operations for designated process and team;

- Deliver on agreed KPIs, escalate when case and implement corrective actions plans;

- Provide necessary data files and reporting to support the business;

- Present performance indicators in operational reviews, analyze data & trends, implement continuous improvement initiatives;

- Ensure that Record to Report Process Maps and SOP's are followed and process controls are in place.


- Adhere to MCBC HR practices in terms of people retention, performance assessment, motivation and talent development;

- Perform Individual Performance reviews with the team members;

- Develop action plans, coaching and mentoring team members, developing talent, organizing career path meetings with team members;

- Owning and facilitating team meetings for better process performance and enhancement of team skills;

- Facilitating issues resolution not only within team, but also inter-team and cross functional;

- Owns 100% accurate and timely inputs for the team they supervise for salary, leaves and incentives and other HR processes like employee health and safety regulations etc;

- Ensure all team members are aware of KPIs for agrees deliverables and of current & expected performance

Stakeholder management

Build strong and effective relationships with RTR actors in Business Units;


Operate within the Department Budget;

Drive productivity improvements within operations;

Identify opportunities for cost reduction

Support technology implementation

Support tools implementation by creating capacity in the team and allocating staff to both operations and projects;

Continuous improvement

Identify improvement opportunities on processes, raising them as proposal to next level for validation. Responsible for testing and implementation;


Execute on growth plan and agreed transitions for designated teams/processes.


  • (+) 2 years’ experience in RTR processes
  • Team coordination experience preferred
  • Prior experience in Shared Service Centers highly preferred;
  • Previous experience providing Processes and Tools solutions for line managers.