Team Leader Invoicing & Receivables

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Key Responsibilities

  • Allocate workload to team members;
  • Ensure no backlog is created;
  • Decide according to authority level;
  • Control compliance and quality of work;
  • Ensure efficient collaboration with other teams;
  • Contribute to projects and supervise team involvement;
  • Propose improvements and implement action plans;
  • Document procedures and ensure implementation;
  • Ensure quality, completeness and accuracy of data reported;
  • Update policyholders on their files status (second level);
  • Responsible for timely execution of the "invoicing & receivables" team assigned tasks during the Policy Life cycles;
  • Compensation, Invoicing for premium and fees, payments bookings, direct debits, payments reconciliation;
  • Ensures contract updates (changes in addresses, in clients' bank account numbers);
  • Cash deposit refund, minimum premium complement calls, profit sharing application in cooperation with contract management team;
  • Ensure the agreed service standards are achieved;
  • Monitor the daily smoothness of administration service in order to meet service turnaround

Key Requirements/Skills/Experience

Business expertise:

  • Credit Insurance knowledge (including Products and Services offered)
  • PA processes
  • Knowledge of accounting and claims processes

Interpersonal skills:

  • Team player
  • Supporting team members
  • Communication skills

Educational requirements:

  • Excellent English level required with any additional language as an added value

We offer

Attractive salary package, appealing work environment.