Oracle provides the world's most complete, open, and integrated business software and hardware systems.
We are looking for talented engineers with very good technical knowledge who can easily integrate into a multilingual support department and are ready to provide exceptional technical support for our customers.
We currently have openings for German / French / Italian speakers. English language skills are mandatory for all roles.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment.
An ideal candidate would have primary skills including an education in electronics and/or mechanical engineering. In addition, a good understanding of storage SANs, operating systems, and tape storage and backup applications is desired. Some other desired knowledge and experience areas include:
Needed soft skills include:
If you are interested, please submit your CV in English. Thank you!
As part of Oracle’s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).