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British American Shared Services Europe currently have a new, exciting opportunity for a Talent Operations Specialist, joining us on a permanent basis in our offices in Bucharest.
To provide excellent customer service to Regional (and Cluster) Centres of Expertise, HRBPs, Line Managers and employees through effective execution of performance, L&D and talent management processes.
•Operationalize annual review process, and execute the system set-up of performance calibration accurately and at the appropriate time;
•Run and distribute progress reports to the relevant audiences in a timely manner eg. annual review completion, performance distribution;
•Support creation of learning content by organising pilot programmes, collating feedback, uploading content (including eLearning);
•Create and maintain training events and sessions to ensure up to date training programme information is available to users;
•Monitor training demand and schedule sessions accordingly;
•Support delivery of training through arranging facilitators, enrolling and notifying delegates, and compiling and maintaining delegate lists, dealing with delegate queries;
•Manage financial aspects of delivering training programmes including raising purchase orders, dealing with facilitator invoices and delegate charges;
•Maintains and activates competency/ capability frameworks and assessment tools;
•Collate and share programme evaluation feedback with CoE;
•Provide regular reports and insights against L&D KPIs;
•Ensure learning data and content is properly maintained in the system ie. tagged, owned and reviewed on a regular basis;
•Operationalize annual talent cycle – collate and prepare structured base material for talent meetings (particularly talent reviews);
•Analyse talent data to identify areas for attention of HRBP and Talent & OE CoE;
•Maintains and ensure integrity (completeness and accuracy) of core talent data;
•Provide non-standard reports and ad-hoc analysis to support HRBPs;
•Resolve complex queries which involve a detailed explanation of talent processes, policy or procedures;
•Monitor own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs;
•Identifies opportunities to improve specialist services and processes and escalates appropriately.
•Experience of performance and L&D processes;
•Competent user of MS Office and experience of using LMS;
•Strong analytical skills and attention to detail;
•Self-motivated with excellent planning, administrative and organisational skills;
•Outstanding communication skills and cultural awareness;
•Proven ability to work as part of a team;
•Fluency in English language.