The Enterprise TAC team provides second/third level technical support on a worldwide basis 24X7X365 via phone, email, web and remote access to Huawei customers, partners, account teams, and other TAC engineers via independently troubleshoot & debug product problems.
The Technical Assistance Center team is made up of highly-responsive and self-driven technology enthusiasts who love what they do: Enabling Customers by enabling Huawei Technologies!
Electrical or Electronics Bachelor's Degree;
Experience and knowledge on electronics, power supply systems and IDC Data Center (. UPS, Telecom Power, Precision Air Conditioner, Battery, Generator, PDU, Renewable Energy);
At least 2~3 years experiences in any ICT energy products or solution service technical support;
Experience of working with UPS, Battery, Breaker, Generator, PDU, Cooling systems and Sensors.
Experience of commissioning and troubleshooting UPS and power systems (voltagesV) is essential;
Experience of working with both single phase and 3 phase UPS applications essential;
Extensive knowledge of power electrical theory essential;
Extensive knowledge of electrical component theory is essential;
Extensive knowledge of electrical distribution systems, electrical code and various measurement equipment is essential;
Extensive knowledge of UPS including both the hard and software;
Ability of writing professional failure report, or standard operation process;
Experience of working with data center monitoring systems;
Experience of working with/ understanding of networking technologies TCP/IP and SNMP ;
Strong troubleshooting skills (able to analyze debug outputs and logs);
The ability of writing professional failure report, or standard operation process;
Experience of IDC data center project delivery or maintenance;
Experience with Energy/power equipments or ICT energy solution commissioning.
Only suitable candidates will be contacted!
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