Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză

Salariu brut pe luna

1000 - 2000 €


The Enterprise TAC team provides second/third level technical support on a worldwide basis 24X7X365 via phone, email, web and remote access to Huawei customers, partners, account teams, and other TAC engineers via independently troubleshoot & debug product problems.

The Technical Assistance Center team is made up of highly-responsive and self-driven technology enthusiasts who love what they do: Enabling Customers by enabling Huawei Technologies!

Responsibilities:

  • Handling customer service requests from all Europe for our Network Energy products by providing customer support from the physical layer up to the application layer;
  • Applies analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
  • Effectively utilizes moderate to complex lab setups to recreate and solve problems;
  • Acts as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level.

Requirements:

  • Electrical or Electronics Bachelor's Degree;

  • Experience  and knowledge on electronics, power supply systems and IDC Data Center (. UPS, Telecom Power, Precision Air Conditioner, Battery, Generator, PDU, Renewable Energy);

  • At least 2~3 years experiences in any ICT energy products or solution service technical support;

  • Experience of working with UPS, Battery, Breaker, Generator, PDU, Cooling systems and Sensors.

  • Experience of commissioning and troubleshooting UPS and power systems (voltagesV) is essential;

  • Experience of working with both single phase and 3 phase UPS applications essential;

  • Extensive knowledge of power electrical theory essential;

  • Extensive knowledge of electrical component theory is essential;

  • Extensive knowledge of electrical distribution systems, electrical code and various measurement equipment is essential;

  • Extensive knowledge of UPS including both the hard and software;

  • Ability of writing professional failure report, or standard operation process;

  • Experience of working with data center monitoring systems;

  • Experience of working with/ understanding of networking technologies TCP/IP and SNMP ;

  • Strong troubleshooting skills (able to analyze debug outputs and logs);

  • The ability of writing professional failure report, or standard operation process;

  • Experience of IDC data center project delivery or maintenance;

  • Experience with Energy/power equipments or ICT energy solution commissioning.

Offer:

  • Motivational salary package and annual performance bonus;
  • Gym discounts;
  • Private Medical Insurance discounts;
  • Paid 4 hours leave per month;
  • Flexible work schedule (possibility to work on 8h shifts by rotation);
  • Opportunity to work on shifts;
  • Weekly fruit day;
  • Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
  • Life time learning environment and tools;
  • Hands-on experience and lab testing;
  • Great amount of Product Documentation;
  • Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
  • Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
  • Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).

Only suitable candidates will be contacted!

Candidate Privacy Notice

Please take into consideration that Huawei Enterprise Romania GSC will process your CV data (name, contact details, education, work history, qualifications and skills).

This Personal Data is Processed in order to assess the competency and suitability of candidates applying for employment with Huawei; to make decisions on whether or not to offer employment to any particular candidate; to decide the terms and conditions of any such offer; to record all decision making for internal management and reporting purposes

By applying to this job announcement, you acknowledge and agree with our Data Protection Clause.


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