Detalii loc de munca

TAC Access CSE

Raspunde rapid
Nivelul carierei
Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani), Executive (>10 ani)
Tip job
Full time
Job remote (activitatea se desfășoară de la domiciliu / telemuncă)
Limbi vorbite
Engleză - Avansat
* toate limbile sunt obligatorii
Posturi disponibile
2

Summary:

              Huawei Enterprise Business Group is glad to welcome you, a young capable engineer, to join our team of Customer Support Engineers for the Network product line.

              You have the chance to join a team of enthusiastic people who want to build a strong connected, well instructed and customer focused team that will handle customer service requests from all Europe for our Network products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more).

              The team provides second/third level technical support on a worldwide basis 24X7X365 via phone, email, web and remote access to Huawei customers, partners, account teams, and other TAC engineers via independently troubleshoot & debug product problems.

              The Technical Assistance Center team is made up of highly-responsive and self-driven technology enthusiasts who love what they do: Enabling Customers by enabling Huawei Technologies!

 

Responsibilities:

  • Handling customer service requests from all Europe for our Datacom and Secospace products (Routers, Switches, Firewalls & Security Gateways, WLAN devices and more);
  • Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
  • Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
  • Performing network upgrades/ updates in accordance with the Change Management process;
  • Provide detailed information on how to set up, configure or upgrade IP products and their features;
  • Use trouble ticketing system for tracking customer interactions and fault analysis;
  • Identify customers concerns and critical problems based on customer interaction.

 

Requirements:

  • Familiar with TCP/IP & OSI protocol stack;
  • Knowledge of routing protocols (OSPF, BGP, IS-IS);
  • Knowledge of switching technologies and protocols (Vlans, STP);
  • Knowledge of security features and protocols (IPSec, NAT, Radius/Tacacs, Dot1x);
  • Knowledge of network monitoring applications and protocols (SNMP, NMS);
  • Strong troubleshooting skills (able to analyze debug outputs and packet captures);
  • More than 1 year work experience in system integration or telecommunication will have priority;
  • Any of the following languages is considered an advantage: French, Spanish, Italian, German, Polish, Turkish.

Offer:

  • Motivational salary package and annual performance bonus;
  • Gym discounts;
  • Private Medical Insurance discounts;
  • Paid 4 hours leave per month;
  • Flexible work schedule;
  • Opportunity to work on shifts;
  • Weekly fruit day;
  • Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
  • Life time learning environment and tools;
  • Hands-on experience and lab testing;
  • Great amount of Product Documentation;
  • Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
  • Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
  • Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).

 

Only suitable candidates will be contacted!

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This Personal Data is Processed in order to assess the competency and suitability of candidates applying for employment with Huawei; to make decisions on whether or not to offer employment to any particular candidate; to decide the terms and conditions of any such offer; to record all decision making for internal management and reporting purposes

By applying to this job announcement, you acknowledge and agree with our Data Protection Clause.