Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză, germană

Adresa/ adresele jobului

București

Se recruteaza si din

Timișoara


If you want to be a part of our multinational team you will have the opportunity to work in a highly challenging and rewarding environment. We are offering you the chance to take a step forward in your career. Our partner is committed to create a diverse environment and is proud to be an equal opportunity employer. We guarantee a stimulating working place, experienced team and a couple of friends.

APPLY NOW if you think we are a good match!

Required skills

  •  A completed vocational training / study with professional relevance
  •  Relevant professional experience, typically in the CC environment - Knowledge in the area of CC Alcatel Lucent and Genesys (certifications)
  •  Programming skills, database experience
  •  Knowledge and experience in server technologies and operating systems
  •  Very good conceptual and analytical skills as well as communication skills
  •  High level of teamwork, resilience, self-initiative and a high sense of service
  •  Willingness to continue education
  •  English language skills spoken and written

Optional skills

  •  Good German language skills spoken and written
  •  Voice Inbound / Framework
  •  eService   / eMail & FAX
  •  Genesys Interaction Recording  (GIR)
  •  Genesys  Web Engagement / Also known as Proactive  Engagement
  •  Genesys Outbound Voice
  •  Genesys Workforce Management
  •  Genesys Skype for Business
  •  Basic Agent / Supervisor / Supervisor Social Media
  •  Self-Service / Genesys Voice Plattform
  •  Genesys IP Contact Centre Solutions / SIP Server

Responsibilities

  • Ensuring customer service (hotline support), as well as Second & Third Level Support in the Contact Center (CC) environment
  • Operation of CC manufactured by Alcatel-Lucent and Genesys
  • Fault detection and troubleshooting
  • Development of solutions in cooperation with the customer
  • Adapt system configuration, . Intelligent routing strategies for distributing the media (calls, emails, etc.) to the agents or statistical reports to monitor the utilization of the CC using remote diagnostics and remote access
  • Technical escalation to the manufacturer
  • Collaboration with other technical departments
  • Participation in shift service / call and operational readiness

Benefits

  • Continuous learning through training and certifications;
  • Flexible working hours and attractive working environment;
  • Employee benefits, including sport benefits, discount for glasses/contact lenses;
  • Attractive salary package and private health insurance;
  • Great location with relaxing areas;
  • Meal tickets and transport discounts;
  • Annual team building and parties;
  • Monthly exciting events with and for employees. 

Discover our latest openings and apply for your new job right now at berg COMPUTERS website.

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