Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză, franceză, italiană

Adresa/ adresele jobului

4c Bulevardul Pipera, Voluntari

METRO SYSTEMS Romania, the IT company member of the METRO GROUP, provides complete IT solutions for METRO GROUP's sales lines operating in 26countries in Europe and Asia. METRO SYSTEMS Romania is a subsidiary of METRO SYSTEMS Germany. Since 2006, when METRO SYSTEMS Romania was established, the number of employees has increased steadily to 800.
At Metro Systems Romania, we are looking for an enthusiastic French or Italian speaker colleague to join our support team. The role involves monitoring and supervision activities, incident handling and managing critical situations by achieving customer expectations, leading action plans and effectively communicate with customers and relevant Metro Cash & Carry counterparts.
The team is based in Romania, working into an intercultural environment.

Job description:

• Support of METRO Group corporate applications addressing core business needs like Sales, Logistics, Purchasing, Finances & Accounting;
• Monitoring & reporting of data flows, in real time, between existing productive systems, meeting specific deadlines;
• Diagnose and troubleshoot issues on live production environments;
• Analyzing and solving the incidents sent by the First Level Support;
• Assess, troubleshoot and escalate user problems to specialized teams when necessary;
• Giving required support effectively and in accordance with priority, impact and SLAs;
• Working in close collaboration with other teams and/or customer technical staff to ensure that service delivery to the customer is at the highest standard;
• Identify trends and recurring incidents and document them;
• Improve the existing knowledge base with updates and maintenance of technical documentation.

Education & Soft skills:

University degree in information technology or comparable education
Knowledge of SQL language: performing queries, ability to understand basic SQL code;
Good command of English, both spoken and written;
Intermediate in Italian or French;
University degree in information technology or comparable education
Ability to communicate and collaborate efficiently
Ability to understand and prioritize the needs of the customer
High interest in continuous learning and development (new tools, technologies, methodologies)
Willingness to take over different roles in international and cross-functional teams
Self-motivation to achieve consistently high quality results
Ability to think out of the box and challenge the status quo
Openness to share knowledge and best practices with the team

Opportunity to learn and work with a variety of technologies
Trainings (technical, soft skills, business, English)
Multicultural, Agile environment that encourages new ideas and innovation
Flexible working time
Lunch tickets
Medical subscription
Life insurance
Fitness centers discounts
Minibus transfer for the daily commuting to work
Sports activities & other company events
Free Bookster account
And…fresh orange juice, free coffee, fresh fruits

  • Interviu online
  • Please rate your French/Italian level. (1 - basic; 2 - intermediate; 3 - Advanced)