Nivel cariera

Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză

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On top of attractive benefits package, Luxoft will invest into your professional training including business domain knowledge, and allow you to grow your professional career.

 

  • Project Description:

The Technical Support Engineer will support client products from a major network infrastructure manufacturer, working directly with the partners and
The Engineer will work with highly knowledgeable group of customers and act as an escalation point for other groups within the organization

  • Responsibilities:

• Provide Tier 3 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and
• Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the
• Manage critical customer issues and facilitate communication between customers, escalation, and
• Participate in cross functional tasks such as new product development projects, support readiness teams, KB and other documentation
• Provide on-site support for customers when needed.

  • Mandatory Skills:

• English fluency both written and spoken 
• Strong experience supporting enterprise IP
• Very good knowledge and understanding of TCP/IP 
• Knowledge in IP networking in layers 2-4(TCP/IP, Ethernet, VLANs, VLAN stacking QoS, STP,RSTP, OSPF,RIP, VRRP,IGMP,MPLS, Multicast routing protocols) 
• Knowledge about Wireless LAN networks (protocols, standards, functionality, troubleshooting) 
• Working knowledge in both Unix/Linux and Windows operating systems is a plus 
• Juniper product knowledge and/or certification (JNCIA, JNCIS) is a plus 
• The ideal candidate will be able to analyze sniffer traces 
• Excellent Communications and Interpersonal Skills required, with a passion for the Internet, its growth, and related new
• Ability to learn and integrate new technologies in a fast-paced environment

Reasons to join us

  • Attractive salary and benefits package 
  • We invest into your professional training including business domain knowledge, and allow you to grow your professional career.
  • We encourage creative-thinking into an open-minded work environment. Frequently the relaxation rooms are the place where the most ambitions ideas are
  • We are not just professional teams, we are also friends that have fun working together 
  •  If you are an active person and you feel motivated by the creation/development of the software solutions, then this is the place to be, you will not get bored.