Nivel cariera

Middle (2-5 ani)

Limbi vorbite

engleză, ebraică

Adresa/ adresele jobului

București

Se recruteaza si din

Cluj-Napoca, Brașov, Constanța, Ploiești, Pitești, Craiova, Galați, Târgoviște, Timișoara


Support Sales Representative with Hebrew/English

JOB TASKS

  • Manages a portfolio of SW support contracts for assigned region and is responsible for SW support contracts renewal
  • Contacts customers with cancelled support in order to identify win back opportunities
  • Acts as a first point of contact for ongoing customer accounts/HP Partners on daily matters
  • Ensures the check and resolution for all order/ revenue / and business relevant issues
  • Maintains high satisfaction level of customers thru proactive communication, proper prioritization of received requests and high data accuracy



JOB REQUIREMENTS:

  • First level university degree
  • Typically 2+ years of related experience (., sales, customer service, procurement, sales support)
  • Fluent in English and 2nd language (both written and spoken)
  • Solid PC Knowledge (Word, Outlook, Excel, PowerPoint, database in general)
  • SAP know-how

COMPETENCY REQUIREMENTS:

  • Previous experience in a renewal/ inside sales/telesales role, collections, ideally in a software department. Alternatively customer support experience.
  • Knowledge on E2E sales process
  • Ability to structure and apply basic organizational skills to manage daily operational issues
  • Problem solving and analytical skills
  • Excellent skills in verbal and written communication skills with ability to convey medium to advanced impact messages clearly (verbal, written and presentation) to internal and external peers.
  • Business comprehension
  • Proven negotiations skills and techniques
  • Proven abilities in customers relationship management
  • Initiative and ability to work under pressure
  • Time management skills and ability to handle complex tasks, client needs and processes
  • Ability to learn and effectively use of Customer Support tools/resources
  • Proactive in learning new versions, products, modules
  • Team Spirit