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Key responsibilities:

  • Answer phones and log incoming Service Requests
  • Communicate  via telephone, e-mail and remote support tools to resolve Incidents and Service Requests
  • Support other members of the End User Support team to resolve client issues.
  • Technical Responsibilities

    • All end user device support and maintenance
    • End user application support and maintenance
    • User creation and group administration
    • ADSL diagnostics
    • Mobile devices support
    • Resolve escalated support queries
  • Undertake any training required by QuoStar
  • Documentation of client and internal systems
  • Management of your own time and resolution of Service Requests within SLA
  • Strive for continuous improvement in everything you do
  • Any other duties required

     

     

    Required Experience:

  • Minimum 2 years’ experience working in a desktop/application support role.

Required Skills:

  • Windows Desktop troubleshooting and deployment
  • Networking - ADSL router configuration; IP Addressing; DHCP; connection troubleshooting; patching
  • Microsoft Office - ability to troubleshoot MS Office issues
  • Microsoft Server and Server Application administration
  • Ability to pick up new technologies and third party applications quickly
  • Excellent telephone manner
  • Excellent time keeping
  • Smart appearance
  • Attention to detail
  • Excellent Customer Service Skills

 

Required Qualifications:

  • IT related Degree or Equivalent

     

Desired Experience/Qualifications:

  • Windows MCP
  • Microsoft Office 365
  • Hosted Telephony Solutions