Nivel cariera

Middle (2-5 ani), Entry (0-2 ani), Senior (5-10 ani)

Limbi vorbite

engleză, germană, franceză

Adresa/ adresele jobului

București; Strada Stelea Spătarul, București


Wanted: Tech-savvy Support Engineer with German or French

We’re expanding our Customer Support team in Bucharest! If you’re a natural-born solution finder and prefer a flexible schedule, the CyberGhost Bucharest office has a seat with your name on it.

Why should you join us?

You will  have access to daily growth and learning opportunities in one of the most successful startups in Romania.

Founded in 2011 in Bucharest, Romania, CyberGhost VPN is the creator of one of the world's most reliable privacy and security solutions. Every day, we secure and anonymize the online presence of over 10 million users across the globe.

Last but not least, we constantly recharge our batteries with legendary parties and awesome teambuilding activities.

Let’s free the Internet together!

Key Responsibilities

  • Solving of general, product specific and technical customer questions
  • Researching relevant answers and action plans
  • Responsible for replying to incoming e-mails (ticketing system)
  • Accurate documentation and issue handling in a ticketing system, closely following standard processes and procedures
  • Handling incoming chat communication
  • Flexible work schedule

 

We are looking for people who:

  • Have good written and verbal communication skills in English + one other language (German or French)
  • Have good technical knowledge and / or are willing to learn; good grip of general troubleshooting and technical problem solving;
  • Are customer-oriented, working with strong soft skills
  • Have experience in technical support or customer service (nice to have)
  • Work with passion while still having fun
  • Care about online privacy and security

 

Get in touch with us!