Visma offers software and services that simplify and digitise coreusiness processes in the private and public sector. The group operatescross the entire Nordic region along with Benelux, Central and Eastern
Europe. With over 8,500 employees, more thancustomers and netevenue of NOKmillion in, Visma is one of Europe’s leadingoftware companies. Visit .
IT service delivery in the digital age means rapid growth and majorhanges as emerging technologies introduce paradigm shifts. Cloud serviceelivery is the next major driver. Success in changing environments
requires the ability to innovate, design and deliver while providingteady and secure IT deliveries.
In addition to providing IT services to our customer portfolio, Visma ITrovides all Visma business units with the tools and infrastructure theyeed to deliver state-of-the-art solutions and services to their
customers. By giving employees access to the right technology, we ensureuality at all stages of the customer journey. We also provide datatorage in on-premise environments, in hosting environments and in theloud, both public and private.
Our international teams base their work on an extensive knowledge of ITervice delivery in both on-premise environments and the public andrivate cloud. Security is our number one priority, and to ensure that we
comply with all laws and regulations, we are ISO certified in the areasf security, quality, project management and IT service delivery.
About the job
Visma IT & Communications is looking for a passionate Support Consultantn the Service Desk department for the Windows area.
You must have a drive to develop high quality processes that will run inn unusually complex technical environment. You will be a member of theervice Desk department, where your skills and contributions to manageur SaaS solutions and supporting tools will be very visible. You mustove to help team members and to receive help from them. The team isnternational so you will use English both written and orally. If the
descriptions above fit you, and you can check several of the followingullets, Visma IT & Communications can offer you a very interesting worknd very competitive terms.
If you are a student in a related field, you may work part time with alexible scheduler. In this case, finishing the Bachelor’s degree isandatory, and we are supporting it with our work conditions offer.
Your skills, experience and abilities:
*Excellent oral and written communication skills
*Superior analytical and problem solving skills
*Commitment to quality with a passion for testing
*Strong ability to work independently as well as with highlyross-functional teams
*Relevant education and experience
*Interest in customer care and support
*Self-driven and solution oriented
*Positive and work well under pressure
*Experience in testing, releasing and maintaining web based solutionsn Windows technology stack is an advantage
*Enjoys figuring out how to make systems fail in ways that helpngineers improve their designs.
*Ability to prioritize and gauge tests for maximum safety andmprovement gains. Careful and detailed approach to safety-relatedesting and documentation.
*Excellent software engineering fundamentals.
*Windows Server OS experience is a plus
*SQL experience, Backup and Restore of SQL Server Databases
*Understanding and usage of IT tools such as SCOM, SCCM, Octopuseploy, PowerShell Desired State Configuration (DSC) - an advantage
*PowerShell, Perl, Python, Ruby Scripting - an advantage
*Operational experience, mainly Web based application
*Experience with business software (ERP, CRM) - an advantage
*Experience on PaaS and IaaS on public clouds (AWS, Azureandvantage
*Experience in working with hypervisors - an advantage
*Customer care via our ticketing and phone system
*Troubleshooting and problem solving
*Documentation: create and keep up-to-date
*(Disponibility to work in shifts)
*Work with different internal teams to understand product domains andddress documentation/training needs
*Communicate technical issues (both verbal and written) in a mannerhat is easy for the customer to understand
*Possibly training more junior staff members
*Take release packages from engineering and integrate it into ourroduction and pre-production environments
*Install, configure, test and patch operating systems and middleware,ncluding security packages
*Maintain and grow a production environment in a way that makes theystem increasingly maintainable
*Participate insupport for production issues and upgrades,nd pre-production installations at varying levels
*Monitor services that are provided to customers
*Work to resolve a running queue of application support tickets andebug complex problems as they arise
What Visma offers
We offer an exciting position in an international working environmenthere you will be part of a dynamic and highly skilled internationaleam. You will have good opportunities for career development through
internal training and diverse work assignments in a prominentnternational company. We offer very competitive terms and training and IT conferences; Modern office space with central
position, close to city center; Attractive salary and benefits packagemeal tickets, sport plan, 13th salary).