Nivel cariera

Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

germană, engleză

Adresa/adresele jobului

Salariu brut pe luna

1360 - 1700 €

Acest anunt este inactiv, însă puteți trimite în continuare CV-ul Dvs. la aceasta companie

Requirements:

At least 1 year experience in a similar position or as a Senior Agent in a BPO/Contact Center environment; telesales and inbound experience is a competitive advantage;

- Experienced in customer relationship management;
- Excellent people and team management;
- Self-starter, ambitious, well organized, able to assimilate information and learn quickly;
- Very accurate and reliable, focused on quality;
- Analytical person, problem solving, solution and people oriented;
- Good communication and interpersonal skills; easy adaptable to new things and to a dynamic company and environment;
- Good knowledge of German (spoken and written);

- Good knowledge of English (spoken and written);

- Good knowledge of MS Office products;

- University Degree

 

Your Role:

- Monitor the team performance on a daily basis and ensure the accomplishment of the individual and team objectives and Key Performance Indicators;
- Manage people, tools, processes and procedures in order to ensure delivery of service to a dynamic and varied customer base in due time ;
- Provide day-to-day support, coaching, direction and leadership to front line team members;
- Ensure planning, scheduling, procedures and code of conduct are respected by all team members;
- Build strong communication with Client's key stakeholders and act as the main point of contact;
- Identify and drive process improvement opportunities;
- Drive standardization and productivity improvement within the team;
- Attend meetings and present performance indicators during internal or external operations reviews.

 

Offer (bonuses, benefits):

  • Attractive compensation package and work climate
  • Flexible schedule
  • Meal tickets
  • Private health insurance
  • Reimbursement of the public transport subscriptions.
  • Personal and professional development through trainings and certifications
  • Discounts to various shops, sports&wellness facilities
  • Long term career development opportunities