Main Purpose of the Role
Assist PLM Submission Managers and Submission Planners with the management of submission activities to First Party, ensuring compliance with the relevant requirements.
This includes the preparation and submission of metadata for all digital products, tracking and maintaining its status in the PLM DP JIRA database. Execute submission verification tests under direction from the Submissions team. Real-time delivery of First Party test result notifications and tracking of submission status via FPS JIRA.
The role will partner with EA Certification groups as part of the submission process, and also work with key internal teams (PLMM, PLM DP, RTO, Studio/QA, and Asia Ops), to ensure product submission to First Party and that approval timelines meet the EA PSM schedule.
The Digital Game Delivery Coordinator will be part of a high-performing team that can provide cross functional and cross regional support to deliver coverage across assigned time-zones. The Submissions Coordinators will train to be experts across platforms in order to provide support across all EA products. The role will work closely with the Submissions Planners across the console specific verticals, supporting in different time-zones to ensure coverage for projects is always available in both Central European and Pacific time zones.
Key Duties and Responsibilities
·Coordinate the Metadata submission process for all platforms.
·Support the delivery and submission of assets.
·Run appropriate verification procedures to ensure submission assets are final and ready for submission to First Party.
·Ensure internal project task/date tracking tools are maintained and up to date at all times.
·Ensure real-time delivery of First Party test result notifications and reports, and tracking of submissions statistics.
·Support Submission Planners in their direct collaboration and relationships with internal and external partners, such as Game teams, PLM, Adaptation, RTO, EA Compliance & Certification (EACC), RPM and First Party contacts.
·Product set up in First Party systems and communication of First Party product codes for all products.
·Partner with RTO team in Hyderabad to ensure all transactional activities supported by RTO are working effectively, resolving issues and escalations raised by RTO team as appropriate.
·Provide knowledge and support to Studios to increase their understanding of the Metadata submission process and its requirements.
·Ensure maximum coordination and communication between North America, Europe, and Asia Submission teams; operate with a global focus.
·Maintain a general level of understanding of all internal requirements relating to hardware platform(s).
·Support management in developing a stronger proactive and continuously improving team culture.
·The Product Lifecycle Management department is a dynamic part of the business where there are peak periods of activity therefore it is necessary that the incumbent has a flexible approach to working hours, including weekends.
·Taking annual leave during these periods is limited.
·In order to provide support during Pacific Standard Time, a night shift is established within the team. A rotation plan will be in place to ensure that each team member covers the night shift for portions of the year.
Skills and Knowledge Required
·Previous experience of working closely with numerous stakeholders in a project environment.
·Experience in coordination of delivery of multiple, simultaneous projects with tight deadlines.
·Proven skills of MS Office and an ability to quickly grasp other computer applications.
·Co-operate, collaborate and work towards a common goal in conjunction with other stakeholders.
·Use a variety of styles to persuade and put across own view in a positive way.
·Identify, focus and implement changes needed and increase the sense of urgency.
·Consistently attempt to exceed customer expectations.
·Ability to work under pressure maintaining attention to detail.
·Communicate in a clear and concise manner both written and verbally. Excellent written and spoken English is required for the role.
Previous experience of:
·Project coordination of multiple projects at once.
·Knowledge of the technical requirements of at least one console manufacturer and associated tools.
·A passion for video games is advantageous.
·Proven ability to work effectively in a team and assist internal and external stakeholders.
·Experience handing off tasks to other team members and picking up already started tasks to drive them to completion as a team.
·Proven ability to coordinate projects to schedule.
·Quick learner able to work effectively in a changing environment and positively embrace change.
·Demonstrate professionalism through actions and behavior.