Spare Parts Customer Support Engineer
Entry (0-2 ani), Middle (2-5 ani)
Salariu aproximativ brut oferit / luna in euro
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Huawei Enterprise Business Group (EBG), as one of the 3 business groups in entire Huawei (the other 2 groups are Carrier Network Group and Consumer Business Group), provides product and service for global enterprise customers through IT, Network and UC&C etc. product line. As Huawei EBG Romania GSC (Global Service Center), we are instructed and customer focused team that will handle customer service requests from all Europe.
- Parts ordering: Order new spare parts from headquarters or supplier to European countries;
- Parts allocation: Allocate parts to the appropriate warehouse to fulfill customer SLA;
- Installation data base management: Assistance on management of the customer installation base report to make sure the stock is set properly;
- Order management: Monitor and manage local warehouse partners to finish our orders base on requirement;
- Parts return: Return the parts from European countries to designated destination;
- Troubles solving: Analyze the business issues and solve them by case;
- High attention to details;
- Good skills in working with Microsoft Excel, PowerPoint;
- Good English skills, spoken and written,
- Strong and motivated, responsible and initiative personality
- Solution focused
- Customer focused and good communication skill
You have an advantage if you have:
- Work experience: logistics or warehouse management;
- If you have knowledge of other foreign languages would be a plus;
We can offer you:
- Motivational salary package.
- Good learning environment.
- Great amount of team work and trainings.
- Opportunity to contribute to the knowledge base and be part of our growing team.
- Young and motivated team that want to grow constantly.
- Be able to grow with company that’s in a Fortune Global 500 company.