As a leading e-signature provider with customers from all over the world, we are looking for highly organized individuals that work well in a team environment, but also perform effectively on their own. They must possess strong communication skills and be able to explain technical issues to non-technical clients. In addition, they should have excellent analytical skills, the ability to troubleshoot, and the ability to cultivate business relationships based on trust and professionalism. They must have an excellent understanding of different operating systems and programming languages, as well as extensive experience working with databases and network tools.
Our software support specialists are in charge of providing out of this World support efforts for the organization's software applications through several main tasks:
In addition, they incorporate technical information for specialized programs, educate users on a variety of topics, coordinate implementation processes for customers, and create detailed reports based on training performance and support activities. . Other activities include:
Experience in a similar capacity and industry certifications is preferred and a plus.