Software Support Engineer

Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

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. Works is a multi-national company which provides performance monitoring and optimization solutions for wireless operators. We are looking for Customer Support Engineer for the challenging multi-national and multi-cultural work environment. The brief job description of the position and preferred qualifications for the suitable candidates are defined below.

Job responsibilities:

*Investigate issues and perform tasks to insure solutions continuous functioning within SLA terms.

Answer to customers questions related with the products and solutions.

Apply patches and upgrades products on our customers’ sites.

Share knowledge by verbal and written communication (internal support meetings, training sessions, documentation).

Participate to projects by installing, configure, tests and integrate the implemented solutions. 

Required qualifications:

* Basic knowledge and experience in database architecture. Good SQL skills.                                         

* Technical understanding of 2G/3G/4G mobile technologies, including RAN standards, architectures, protocols, and services.

* Experience with various vendors OSS is a plus.

* Software development experience (C++, C#, Java preferred) and .Net Framework knowledge is a plus

* Good leadership and communication capabilities.

Strong capability to drive for results.

* Great projects and the chance to work in a professional environment
* A friendly and enthusiastic team
* Professional training courses and certifications
* Lunch tickets
* Private medical services at Medicover
* Travel expenses
* A day off for your b-day
* Annual team building and monthly team outgoings
* Refreshments on the house
* And many other challenges that are to be discovered