Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Limbi vorbite

engleză

Adresa/adresele jobului


Working hours: 24x7. (L-V) 3 Shifts : 07-16; 16-01; 23-08.; (S-D) 1 Shift: 7-16

Mandatory Skills:

- Minimum 2 years IT professional experience
- Experience with software deployment tools (. IBM BigFix, Microsoft System Configuration Manager – SCCM)
Language skills: English – advanced
Basic programming skills

Nice to have:


- Relevant experience in a similar position
- Knowledge of ITIL best practices
- Database and Scripting knowledge
- Knowledge of Mobile Device Management solutions

Tasks and Activities:


- Integration of the Software Packages into the Software Deployment Tool
- Software Deployment
- Electronic Deployment (across the network) and installation of workstation software packages and/or other content from a central deployment point using deployment and installation tools with minimum or no end user intervention.
- Security Patch Management for Microsoft Products
- Electronic deployment of the security patches released by Microsoft each month (for Microsoft products)
- Follow, maintain and improve the processes and procedures defined for the project assigned
- Maintenance of the Software Deployment Infrastructure
- Reporting and Documenting
- Participate in regular internal and external status meetings
- Level 2 Support - is comprised of technical support specialists, who can resolve problems beyond Level 1 and Level . Level 2 support personnel may provide support remotely or locally and includes the following responsibilities:
* Solve the remainder of the problems not solved at Levels 1 or , short of defects in products
* Document actions in the record
* Perform root cause analysis when required
* Work with vendors (as appropriate) to resolve problems
* Assist in the use of supported products
* Recommend process and tool improvements
* Contact other support groups/organizations as required
* Interface with other systems, networks, and operating system environments
* Route to other levels of support as required
* Provide documentation and training for Level 1 and Level support if applicable
* Communicate with other levels of support via telephony, client chat tools or ticketing system, emails
* Create and implement change requests for incidents/problems as needed


  • Interviu online
  • De unde ai auzit despre EEU Software?
  • Cand ai fi disponibil/a sa incepi sa lucrezi cu noi?
  • La ce salariu (in Euro) te-ai gandit?