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Role Profile:

You'll be working with our key travel partners around Europe to secure ground services (eg restaurants, tourist attractions, local guides) for our groups in a fast paced and exciting environment.

Key Activities:

  • Action all booking requests, cancellations and amendments quickly, efficiently and accurately.
  • Input confirmations and update relevant systems.
  • Where first choice service is not available, select and offer the best alternative according to relevant criteria.
  • Develop good working relationships with Suppliers
  • Co-ordinate with Suppliers and Internal departments to resolve accounts queries and other discrepancies.
  • Monitor booking situation of services and highlight to management any potential issues.
  • Assist members of the Service Reservation Team and other departments as and when workload dictates.
  • Keep operations staff informed on the status of any bookings that cannot be confirmed within the set deadlines.
  • Process prepayments if and when required
  • Maximize profits whenever possible by requesting special budgets.

Knowledge, Skills & Experience

  • Previous experience in tourism or customer care will be considered as valuable asset;
  • Excellent oral and written communication skills;
  • Customer oriented approach;
  • Results focusing and proven ability to meet tight deadlines;
  • Attention to details;
  • Analytic skills;
  • Team player;
  • Fast learner and willing to professionally develop on a long term within our young and dynamic team;
  • Flexible and open to change and challenges;
  • Positive and friendly attitude;
  • English language – advanced level;
  • Spanish language - advanced level;
  • Proficient usage of Ms Office, Outlook.


  • Training programs;
  • International mobility;
  • Travel opportunities;
  • Competitive salary.