Nivel cariera

Middle (2-5 ani), Entry (0-2 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București; Praga


Our partner is a world leader in digital security and the top provider of complex digital and smart card solutions for all major mobile operators, bank houses and public services. This position is within the Telco division in Prague (project managers, integrators, testers, developers) and provides hardware and software services to a large range of Telecom operators in EMEA region.

Responsibilities:

Core mission:

• To help our customers to use easily and administrate applications providing technical support with a high level of customer satisfaction and loyalty, proactivity and efficiency.

• To support the customers to operate all customer’s platforms, handling solution according to the contracts and agreements

• To participate to the process improvement and company's compliance with some quality standards

A week in the life of a Service Support Engineer – 2nd level you will:

• Manage customer’s relationships and technical support requests using email and phone completed by customer on site visit when needed.

• Be Initial single point of contact for technology & usage problems for all Solution software and 3rd party hardware

• Qualify calls and customer requests. Reroute requests to sales department when out of support contract scope supervision of on-time solution delivery

• Problem analysis: isolates & reproduces problem to product or component - solving the problem or transferring to competent department

• Internal communication and cooperation with peers (Delivery Team, Sales)

 Requirements:

• Administration knowledge and experience with Unix, Linux

• Experience with SQL/ Oracle databases usage and administration

• Experience with Unix Scripting

• Experience with Weblogic is nice to have

• Programming skills preferable (Java, Perl, etc.)

• Knowledge of GSM Network is a plus

• Fluent English (communication with clients and internal)

• Pro-client approach with ability to make good customer relations

• Extrovert and “social intellect“, communications skills

• Rigorous, strong drive to solve problem, creative problem solving skills

• Ability to learn and react fast, flexibility

 Benefits:

• Innovative projects for the biggest worldwide brands

• Attractive salary referring to your skills and experience, formal annual appraisal meeting

• Relocation assistance, relocation bonus

• Professional trainings, language courses

• Meal Tickets

• 5 week of vacation

• Referral Program

• Pension Plan, Health Care

• Regular NATEK events

• Possibility to work in other NATEK European branches