Visma offers software and services that simplify and digitise core business processes in the private and public sector. The group operates across the entire Nordic region along with Benelux, Central and Eastern Europe. With over 8,500 employees, more than 900 thousands customers and net revenue of NOKmillion in, Visma is one of Europe’s leading software companies. Visit .
About the job
Visma IT & Communications AS is now looking for a Service Owner to strengthen the Service Management department. In Service Management, we are responsible for both the customer and service portfolios. Our service portfolio is presented in our Service Catalogue, which is divided in
Service Areas. A Service Area contains one or more services we provide our customers with. Service Owner will be owner of one or several Service Areas, and will take responsibility of developing the existing services, and creating new ones. Service Owner will be responsible for the lifecycle management of the services, including profit/loss, functional requirements for new/existing services and continuous improvement of the services. Service Owner works in close cooperation with the customers, and follows the general development in the market to know what is important for the customers in the future. This is a new role in the company, and the chosen candidate will have both the responsibility and possibility to create new ways of working.
We are looking for a customer-oriented professional, who is structured and organized, and has passion for delivering best in class IT services. The successful candidate will be a self-starting and service-oriented, and enjoys working in a fast-paced environment. You engage and motivate your colleagues, and contribute to create a good working climate in the group.
*Minimum 3 years' further education, . BSc or MSc in Economy or IT
*Preferably 3-5 years of relevant experience in similar positions with IT service delivery/product management
*Project lead or team lead experience
*Genuine drive to deliver quality and continuously improve the performance
*Skilled at planning, organizing, prioritizing and executing simultaneous projects and activities
*Effectively cope with change; comfortably adjust to alterations in work activities; able to decide and act with limited information; effectively handle risk and uncertainty in ambiguous situations
*Demonstrated resilience, diplomacy, influence, relationship building, and problem solving skills in a variety of situations
*Highly effective written and oral communication skills, excellent interpersonal skills and experience dealing effectively with a wide range of people.
*Strong skills in communication and cooperation
*Fluency in English is required
*Service roadmap planning and stakeholder management; developing existing services, defining new services and driving them successfully into market
*Identify customer needs and translate them into functional requirements to IT Development
*Produce and maintain material on the services
*Stakeholder in central IT-processes like Change, Incident, Problem and Release
*Actively contribute to further developing of the related processes, procedures and tools
What Visma offers:
*We offer an exciting position in an international working environment where you will be part of a dynamic and highly skilled international team.
*You will have good opportunities for career development through internal training and diverse work assignments in a prominent international company.
*We offer competitive terms and conditions.
*Possibilities to learn new stuff and get support from your colleagues;
*Company holiday apartments in Spain and France;
*Attractive salary and benefits package (medical insurance, pension PIII, meal tickets, sport plan, 13th salary).