We at ORTEC CEE are currently seeking a Service Manager to join our team!
Do you want to contribute to a better world?
Simply pursuing a successful business is no longer enough nowadays. Positive contributions to the planet and society are becoming more and more relevant. Would it not be nice to have an inspiring job in an innovative industry and also contribute to a better world?
This is possible at ORTEC. We are a purpose driven organization and use our passion for mathematics for a better world.
You are likely to encounter us every day, as we improve many crucial business processes. For example, we make it possible for retailers to supply all their stores on time with a minimum of kilometers driven. We help healthcare institutions to schedule the right doctor or nurse at the right time. We support scouts of football talents to make better choices. These are just a few examples of the added value of our solutions. The result is that organizations can operate at lower costs, with higher customer/employee satisfaction and with a smaller ecological footprint.
Our journey started in the early 80’s with a number of young Dutch students who wanted to show the world the value of mathematics. 37 years later, ORTEC is one of the world leaders in optimization solutions and advanced analytics.
We have proudly opened the ORTEC CEE office in Bucharest in 2008 with primary focus to increase business in the CEE regions. We have increased our business and our team to 180 employees since then and still growing.
Thanks to our strong team in Bucharest, we are now part of the ORTEC Global Operations center, an excellency and knowledge base center which is supporting the business across the world.
Who you are:
An enthusiastic, passionate person that enjoys improving the customer service experience!
What you will do:
Build bridges between our Global Customer Support team and the customer, by creating long-term and trustful relationships.
o Total managed issues;
o Issues out of SLA;
o Number of escalations;
o Customer Satisfaction rate for your allocated region;
o Act as Problem Manager and work closely with Problem Analyst;
What we offer:
Our people make the difference and are our most valuable asset
We are a purpose driven company with ambitious, highly skilled people and an academic culture that we are proud of. We use our passion for mathematics to optimize organizations and, with every mathematical optimization and analytics solution we implement, we make the world a little better.
At ORTEC, you will be part of a unique organization and team! We will support you in finding your strengths and the best way to succeed within the company through a challenging, hands-on experience.