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Service Management Analyst

Raspunde rapid
Nivelul carierei
Entry (0-2 ani), Middle (2-5 ani)
Tip job
Full time
Limbi vorbite
Engleză - Avansat
* toate limbile sunt obligatorii
Posturi disponibile

Ezlo Innovation, an innovative IoT / Smart Home hardware and software company, is searching for a full-time Services Management Analyst.

As a Services Management Analyst you’ll get exposure to new technologies in the IoT and Smart Home field while learning our new platform and assisting our most important world-wide customers and technical partners. You will also get to be part of a Global team of coworkers between various US States, Colombia, Ukraine, Turkey and Romania. This is a great opportunity for a recent . Graduate looking to move up within an organization!


Position Responsibilities Include (but are not limited to) the following:

  • Performs thorough data analysis 

  • Troubleshoots technical issues which (may potentially) have an impact on the delivery of the company services.

  • Works closely with the Director of Services, Project Management Team and Product Management Team to ensure customer’s expectations are met.

  • Assists the Operations department with services related processes (. purchasing and provisioning sim cards).

  • Assists the Financial team by gathering services data required for customer invoicing.

  • Assists in managing internal services.

Position requirements (must have):

  • Technical person with bachelor’s degree (or equivalent work experience)

  • Experience in preparing data using Google Sheets or Microsoft Excel

  • Very good communication skills - must speak and write fluent English

  • Strong problem solving abilities

  • Experience in investigation, discovery and reverse engineering of software issues

  • Knowledge of Linux commands and ability to read and understand logs

  • Quick learner, patient, organized, sociable and team player

Additional skills that would greatly benefit this position:

  • Cellular data experience

  • Wi-fi network experience

  • Z-wave/ZigBee/RF protocol experience

  • Data analytics

  • Experience in data visualization tools such as Kibana or Tableau

  • Python

  • MySQL