Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză

Adresa/adresele jobului


We love what we do. It’s an incredible challenge helping smart, innovative companies to improve their businesses. And we love our team. We have wildly different personalities and hugely different interests – but what unites us is our passion for solving a complex problem with a creative solution.

We strive every day to help create excellence.

Responsibilities:

• 24/7 support working in shifts.
• Monitor IT services and respond to any malfunction or degradation of service
• Logging of tickets and timely resolution of 1st line issues.
• Review incident tickets and respond to end-users appropriately and within established SLA standards; resolve open tickets in a timely and professional manner.
• Functional escalation of tickets to other support teams in cases where a solution is not found in 1st line of support.
• Creating and updating technical documentation in line with departmental guidelines.
• Manage ad-hoc requests/task as and when they arise.
• Working alongside several team departments, keeping the teams up-to-date as and when required.
• Creating reports for the management.

Requirements:

• Experience with ticketing software.
• Experience with monitoring systems.
• Structured and methodical approved in solving problems.
• Extremely useful Linux basic commands, Linux webserver (apache and nginx ) and familiarity with command line , if you have these skills please mention them 
• Advanced English speaking and writing skills.
• Diligent documentation and time-keeping.


Offer and benefits

Attractive financial offer according to experience had

Private medical care

Different office incentives: coffee, natural juice, Corporate chocolate day,

Parties all year long

True international environment


  • Interviu online
  • Are you willing to work in 3 shifts, on rotation? (morning shift / afternoon shift / night shift)