Service Desk Superstars Wanted!!
What you’ll do:
You’ll be responsible for delivering exceptional client service in a vibrant and engaging call center environment. In this role you will support both users and managers, utilizing your ability to diagnose, troubleshoot and resolve issues regarding our Clients’ mobile devices, billing, and platform access. You’ll be working on the telephone and via email, completing tickets in your queue with time limits, so the ability to prioritize your own work is essential. You’ll be expected to meet or exceed established activity goals; 20 calls per day, 50 emails per week, so you must be happy working in a fast paced setting.
Who you are:
You’re enthusiastic about providing phenomenal support for many types of clients and consider yourself to be a committed problem-solver. Ideally, you will have previously worked on a Service Desk or in a Support Center. If you are courteous and professional, as well as passionate about providing the highest level of Client service, then we welcome you to apply to become a part of our team! You’re fluent in English and Czech and ideally one of the other of the following languages: French, Portuguese, German, Italian, Spanish or Dutch.
Where we want you:
You’ll be working within a newly set-up department in our lovely Bucharest office as part of a vibrant, energetic and well-educated team, all of whom are as passionate about giving great service as you are. The Service Desk is open between 7am and 7pm, Monday to Friday and you will work a rotating 8-hour shift during these hours.
Who we are:
At Tangoe, we have a vision to empower our Clients to deploy and manage their IT assets and services using our leading technology, great people, and global reach. This allows Clients to focus on delivering their core business initiatives faster, better and smarter. Our breadth of solutions, depth of services and range of experience deliver the most robust IT and Expense Management platform in the market. In other words, we’re really rather fabulous, and Gartner rates us as “Leaders” and “Visionary”!
What we offer:
It’s a cliché, but we offer a competitive salary along with a whole stack of other benefits including training opportunities, meal tickets, and medical subscriptions. We're ambitious, friendly, collaborative, driven and passionate. If you want to be part of a team that directly impacts the success of our company and gives you the chance to work with clients in an evolving, challenging marketplace for a global US-based leader, then it’s worth us having a call.
What you need to do:
Send us your CV and salary requirements and we’ll be in contact within 3 working days.
The Legal Stuff in really small print:
EEO Statement – Tangoe is committed to providing equal employment opportunity and strictly prohibits all forms of unlawful harassment and discrimination based on race, color, religion, gender, national origin, ancestry, age over, sexual orientation, veteran status, marital status, mental or physical disability, medical condition or any other basis protected by law.
Notice to Recruiters and Agencies: Tangoe prefers to recruit candidates directly, rather than through a third party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Tangoe or any employee of Tangoe. In the case of candidate(s) submitted or presented to Tangoe by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Tangoe explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. To request consideration as a Recruiting Vendor, please contact our recruiting department.