Detalii loc de munca

L2 IT Customer Support with French and English

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Nivelul carierei
Entry (0-2 ani), Middle (2-5 ani), Fara experienta, Senior (5-10 ani)
Tip job
Full time
Limbi vorbite
Engleză - Mediu , Franceză - Avansat
* toate limbile sunt obligatorii
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What you will do:

  • 2nd level IT support for our client employees by providing support to end-users and will interface with an L1 service desk team to achieve deliverables supporting the end-users
  • Provide detailed and precise information to support teams and to the L1 team
  • Identifying, handling and solving the requests
  • Conduct diagnosis and solve or escalate incidents to the right departments
  • Monitor servers and services, Managing alerts: Promptly apply the documented fix or escalate to dedicated support team
  • Provide assistance to KM in retrieving /creating/ validating procedures


Requirements :

  • Spoken languages: Medium (B2) French + Medium English
  • Previous service desk, onsite support and/or customer care experience
  • Technical Background
  • Analytical skills, providing positive customer service, interpersonal skills, listening skills, and team spirit
  • Energetic, enthusiastic, highly motivated and organized individual
  • A strong emphasis is placed on providing a timely resolution to support requests.
  • Availability to work in shifts

What we offer:

Central building offices with excellent view on the city, top facilities and equipment

Competitive salary, performance bonus, meal tickets and gift vouchers

Training opportunities

Regina Maria  medical package

Extra vacation days

Massage at the office day

Fruits on the house

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