Adresa/ adresele jobului

București


Role purpose:

Ensure timely and effective resolution of end-user IT related issues

Main responsibilities:

  • Takes internal customer calls,
  • Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
  • Collects data for internal reporting.
  • Ensures service level agreements’ fulfillment

Requirements:

- Must have technical / professional qualifications:
  - Is familiar with and can explain the below concepts. Prior work experience is desirable.
      • Knowledge of Active Directory      
      • Operating  Systems Knowledge      
      • Office Automation Software knowledge  
      • Servers, files, folders knowledge  
      • Knowledge of Antivirus and Antimalware tools               
      • Wireless Devices  (Blackberry,  Windows Mobile, Symbian, Android)
  - Has used an IT Service Management tool (BMC Remedy or similar)
 
- German (C1 or above)
- English (B2 or above)
- Team working skills
- Understanding of solutions and correct management of problem solution
- Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
- Socially skilled
- Self-awareness.
- Team worker with collaboration
- Understanding of client's issues
- Flexibility
- Analysis and problem solving

 We offer:
-Excellent opportunities for learning and international exposure;
-Exciting new career in a dynamic, growing organization;
-Professional and friendly working environment;
-Competitive package;