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Perfect Candidate

  • Fluent in French;
  • Knowledge of hardware environments (PC);
  • Basic troubleshooting skills;
  • Above average knowledge of MS Office and basic troubleshooting skills;
  • Above average knowledge of networking (LAN);
  • Customer-oriented attitude, good ability to relate through telephone and written communication;
  • Strong communication skills and being able to integrate your efforts into a team work;

Main Activities

  • Use existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
  • Put knowledge and training to work in resolving as many incidents as possible on initial contact;
  • Prove attention to details in recording and classifying all incoming technical incidents;
  • Escalate incidents where no knowledge solution was found through accurate and timely hand off to other resolving teams;
  • Be part of the team and help your folks meet the service performance indicators;
  • Make our customers and users have a great day after talking to you;


  • Competitive salary package made of base salary, performance bonuses and meal tickets; 
  • Flexible benefits package (transportation, medical subscription from a list of providers, gym subscription);
  • More benefits depending on length of service;
  • Opportunity to work in a global and dynamic environment with an enthusiastic team.