Nivel cariera

Entry (0-2 ani), Middle (2-5 ani), Senior (5-10 ani), Executive (>10 ani)

Adresa/ adresele jobului

Iași

Salariu aproximativ brut oferit / luna in euro

500 €


We're happy to present you our newest job offer. Please read carefully the details below and let us know if you can and if you want to be a part of our brand new Service Desk team.

Ideal candidate: 

  • Excellent verbal and written communication skills in French and English
  • Usage of MS Office and MS based applications,
  • Hard working, performance driven, solution oriented, team centric,
  • Available to work in shifts between andMonday to Friday,
  • Basic technical support experience is considered advantage.

  

Main duties: 

  • Use existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
  • Put knowledge and training to work in resolving as many incidents as possible on initial contact;
  • Prove attention to details in recording and classifying all incoming technical incidents;
  • Escalate incidents where no knowledge solution was found through accurate and timely hand off to other resolving teams;
  • Be part of the team and help your folks meet the service performance indicators;
  • Make our customers and users have a great day after talking to you;
  • Learn, grow and have fun!

 

Benefits:

  • Competitive salary package made of base salary, performance bonuses and meal tickets;
  • Flexible benefits package (transportation, medical subscription from a list of providers, gym subscription);
  • More benefits depending on length of service;
  • High quality technical training in our own, fully-equipped training facility (SCC Academy);
  • Reimbursement of certificates and tuition fees for qualifications scheduled in the training and development plans;
  • Lateral and management career opportunities.