Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

franceză

Adresa/adresele jobului


Requirements:

  • Advanced verbal and written communication skills in French;
  • Knowledge of MS Office and MS based applications;
  • Hard working, performance driven, solution oriented, team centric;
  • Available to work business hours in shifts between andMonday to Friday;
  • Basic technical support experience is considered a plus.

Main responsibilities:

As part of the Service desk support team you will

  • Take decisions using existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
  • Put knowledge and training to work in resolving as many incidents as possible on initial contact;
  • Prove attention to details in recording and classifying all incoming technical incidents;
  • Escalate and timely hand off to other resolving teams the incidents where no knowledge or solution was found;
  • Be part of the team and help your folks meet the service performance indicators;
  • Make our customers and users have a great day after talking to you;
  • Learn, grow and have fun!

What we offer:

  • Competitive salary package made of base salary, performance bonuses and meal tickets;
  • Consistent benefits package: transportation allowance, medical subscription from a list of providers, gym subscription and discounts including preferential rates to 7Card, Bookster corporate library subscription, free hot beverages;
  • Flexible location: possibility to work in the office or remotely;
  • High quality external and internal technical trainings;
  • Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans;
  • Team events: up to 3 team building activities per year, Christmas party for both employees and kids, Employee Summer Festival, 1st of June kids party;
  • More benefits depending on the length of service;