Multinational organization, currently looking for a SDM to manage the service delivery to one or more multi-Country client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.
• Delivering service that meets SLA and ensures customer satisfaction (KPI: SLA achieved & high customer satisfaction)
• Developing strong relationships both external and internal. (KPI: Strong network in place & relationship management skill are evident) Remote Service Delivery Manager is responsible for supporting CADM and/or Level 2 SDM in managing sales cycles and same account growth initiatives.
Remote Service Delivery Manager is responsible for supporting CADM and Level 2 SDM, developing account plans and service strategies with customers so as to drive enhanced margin and P&L performance
• Achieving productivity improvements (KPI: Value for customer, enhanced margin and P&L performance)
• Growing the business (KPI: Further profitable service revenue and increased GP against targets) on financial performance of their assigned contracts.
• Provides support to new business opportunities. Takes an active supporting role in bids and supports the transition and implementation of new business (including new service offers)
•nsures processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Service Delivery governance guidance
• Motivates other service delivery employees
-inimum: Bachelor's Degree
- Preferred Relevant professional qualifications (. ITIL, Lean Six Sigma, PMI)
-xperience of having successfully operated at prime customer contact level Service
-amiliar with P&L management and contractual budget
-trong IT industry knowledge. Technical background a bonus with specific focus on the delivery of managed services
-xperience working in a virtual environment
-trong presentation skills with experience of presenting to senior customer representatives
- English proficiency/ German and/or French is an advantage
- Great compensation package
- Nice working environment, great opportunities to develop