Service Delivery Lead - Spanish (evening schedule)

Nivel cariera

Middle (2-5 ani), Senior (5-10 ani)

Limbi vorbite

engleză, spaniolă

Adresa/ adresele jobului

București


ideal Candidate

• 5 years professional experience (minimum 3 years managerial experience);
• Previous experience in business process area preferably in an operations environment (HR capability would be a plus);
• Advanced written and verbal communication skills in English (min B2) and Spanish (min B2) - manages internal and external/client communications with individuals at all levels.
• Ability to cover evening shifts: 14:00-23:00/ 16:00-1:00
• Coaching/mentoring skills
• Demonstrated issue management/problem solving skills
• Discretion, professionalism, confidentiality and judgment.
• Strong customer service skills
• Strong organization skills, attention to detail and follow through to resolve any outstanding issues
• Strong time management skills
• Ability to develop /analyze/interpret data, rationale for alternative solutions to problems and take appropriate action
• Ability & interest in training other team members
• Ability to implement business solutions addressing specific needs of functional area or process, by researching Best Practices
• Ability to set and strive to achieve specific, measurable, and challenging goals
• Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager.
• Ability to anticipate and identify emerging issues and act upon those that may affect areas of responsibility and affect other teams.
• Advanced knowledge of company standard software. . email, Internet Explorer, Microsoft Office Package
• Operations Management
• Project Management
• Cost Management
• Operational Excellence
• Service Performance Management and Metrics
• Client Relationship Management

Job Summary: The Service Delivery Team Manager is responsible for daily supervision of a team (., delivery, process, business operations). He/she manages the workload of the team, may make work assignments, and has responsibility for developing team members. This job also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations. The job manages effective internal/external client relationships within a defined area of responsibility, and builds client relationships in the wider group or unit. This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.

Key Responsibilities:
• Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team
• Review all incoming work for clarity, provide clear work directions, ., receive requests for assistance from the field, determine level of assistance required and respond appropriately
• Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
• May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, ., overtime, evening and weekend hours
• Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from direct manager.
• Perform and/or ensure completion of quality review check on outgoing work (., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency
• Identify and assist with development of support materials for team use, ., training manuals, job aids, and views in databases
• Plan and facilitate weekly (as required) team calls/meetings. May present and facilitate at group meetings and new hire integrations; may develop presentation content
• Create annual team objectives with direct manager approval. Monitor and coach team to meet objectives
• prepares, coordinates and conducts performance appraisals, and counsels employees on career and performance/disciplinary issues
• Drive team engagement


About Accenture

Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.

Accenture is one of the world’s leading companies providing consulting, technology and outsourcing services, with more thanpeople serving clients in more than 120 countries. We work with our clients to help them find ways to become more successful in every part of their business, from strategic planning to day-to-day operations. We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

To find more about Accenture and how you can use and improve your skills visit our careers website ://

Our headquarter office is located in Bucharest, at Westgate Office Park, and we deliver services to our clients from the locations presented below:

Consulting

Bucharest WestGate Park, Preciziei Blvd., No. 24, Bl. H1

Technology

Bucharest WestGate Park, Preciziei Blvd., No. 24, Bl. H1
Cluj-Napoca Republicii St., No. 109
Targu Mures Cuza Voda St., No. 22

Operations

Bucharest WestGate Park, Preciziei Blvd., No. 24, Bl. H1
Timisoara City Business Centre, Brediceanu St., No. 10


  • Interviu online
  • Please rate your Spanish skills, from 0 to 3: 0= N/A; 1= Basic; 2= Conversational; 3= Fluent; for both speaking and writing.
  • Please rate your English skills, from 0 to 3: 0= N/A; 1= Basic; 2= Conversational; 3= Fluent; for both speaking and writing.
  • What are your salary expectations for this position? (RON net)