Service Delivery Analysts
What you’ll do:
This role would suit enthusiastic, conscientious and hardworking individuals looking for a position that involves both extensive analysis of our clients’ billing data and some client interactioThere’ll be plenty of opportunities to apply and develop your skills and knowledge, as you’ll be problem-solving, evaluating trends and data and working closely with both your internal colleagues and external customerYou'll be responsible for monitoring client invoices to ensure all expected invoices are received and loaded into Tangoe’s expense management tools and then validating and auditing the client telecom vendor data, resolving any invoicing/billing issues with telecom carriers. You will work with cross-functional teams to develop and enforce clear processes and procedures and be responsible for maintaining the highest quality customer service standards and attitude whilst producing and delivering reporting and advanced analytics.
Who you are:
You’ll have an analytical or finance related degree (or equivalent) and be a really confident communicator with internal colleagues and with clients, as required. You must have very strong Excel skills and be comfortable handling large volumes of You’ll be able to demonstrate your excellent organisational and analytical abilities as well as your attention to detail and high level of You’ll have had some work experience, either using your analytical skills or working in a customer-facing Familiarity with telecommunications is a plus as is knowledge of SQL. Excellent written business communication and verbal presentation skills are essential, as is the ability to be a self-starter with the ability to multi-task, be accountable for managing your own workload, and delivering results to your customer. It is essential that you speak fluent English.
Where we want you:
You’ll be working in our lovely Bucharest office as part of a vibrant, energetic and well-educated team, all of whom are as passionate about giving great service to our global customers.
Who we are:
At Tangoe our vision is to empower our customers to deploy and manage their IT assets and services using our leading technology, great people, and global reach so they can focus on delivering their core business faster, better, and smarter. Our breadth of solutions, depth of services, and range of experience deliver the most robust IT and Expense Management platform in the In other words, we’re really rather fabulous, and Gartner rates us as “Visionary”!
What we offer:
We offer a competitive salary along with a whole stack of other benefits including training opportunities, meal tickets, company parties, and recreational activities, and medical subscriptions. We're ambitious, friendly, collaborative, driven and If you want to be part of a team that directly impacts the success of our company and gives you the chance to work with clients in an evolving, challenging marketplace for a global US-based leader, then it’s worth us having a call.
What you need to do:
Send us your CV and salary requirements and we’ll be in contact within 3 working days.
The Legal Stuff in really small print:
More Information About Tangoe:
Tangoe reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Tangoe is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status.
Tangoe is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please callWe will make a determination on your request for reasonable accommodation on a case-by-case basis.
The law requires Tangoe to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please visit Tangoe’s career page at
Tangoe will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. For information please visit Tangoe’s career page at
Notice to Recruiters and Agencies: Tangoe prefers to recruit candidates directly, rather than through a third party recruiter or agency. Do not submit or present your candidate(s) through any means (e-mail, fax, phone, mail, verbal referral) to Tangoe or any employee of Tangoe. In the case of candidate(s) submitted or presented to Tangoe by a recruiter or agency without a signed agreement in place for the specific position or without a specific open requisition, Tangoe explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. To request consideration as a Recruiting Vendor, please contact our recruiting department.