Lingo24 is looking for a Senior Technical Support specialist to join our European Delivery Hub in Timisoara. A key role in any translation company, a Senior Technical Support specialist works together with our project and account management teams to adapt client content into translation friendly formats using our translation technical toolkit (various in-house developed/third party tools), design the automation from the followed workflow, test it and put it in place once done. The Senior Technical Support specialists also amend the layout/structure in files for translation, depending on client needs and localization process maturity, to output the best translation possible.
The ideal candidate has a mix of strong organizational skills and technical mind-set, with a passion for problem solving and learning new technologies. Experience in data adaptation, the translation industry, and programming would be considered a plus.
. Pre- and post-translation technical assistance for Project Managers/Account Managers:
Provide assistance in converting documents from/into different formats
Provide assistance for any type of requests involving various file formats (Office files, XLIFF, properties, strings, XML, PO)
Filter the content of the files based on specific requirements
Record every aspect of the projects/tasks using the File Engineering dedicated systems
. Consultancy and Solutions for Automation:
Offer consultancy for Project Managers/Account Managers on various technical matters related to their projects (optimal workflows, automation of processes)
Set in place automation patterns for specific workflows and services in view of improving efficiency that can include: file filters, scripting, batch runs, etc.
Write, test and implement custom filters for projects with specific patterns
. Language skills
English C1 (advanced level)
. Technical skills:
Basic Knowledge of common formats and document types, together with their associated challenges:
Markup Language documents: XML, YML, YAML, HTML
Office Formats - Microsoft Word, PowerPoint, Excel
Programming Formats: PO, PLIST, JSON, properties, etc.
Experience with various file format editors such as:
Microsoft Office – Word, Excel, PowerPoint
Knowledge in working with a ticketing system is a plus
Knowledge of Java/C# development is a plus
. Competencies (stress management, organizational skills, etc.):
Strong demonstrable problem solving skills in a time-critical, technology led environment.
Strong organizational skills, with the ability to work independently as well as in a highly collaborative, team-based environment.
Strong written/verbal communication and presentation skills.
Friendly, level-headed, self-motivated, independent, trustworthy, ambitious, committed and a very strong team player.
What we offer:
A challenging role in an international working environment placed in the fast developing translation industry
Ideal position for those looking to gain experience in the field of business process automation/integration development/software development
7 hour flexible work schedule
Market leading salary package
Extra vacation days