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Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

Timișoara

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Position Summary:

Lingo24 is looking for a Senior Technical Support specialist to join our European Delivery Hub in Timisoara.  A key role in any translation company, a Senior Technical Support specialist works together with our project and account management teams to adapt client content into translation friendly formats using our translation technical toolkit (various in-house developed/third party tools), design the automation from the followed workflow, test it and put it in place once done. The Senior Technical Support specialists also amend the layout/structure in files for translation, depending on client needs and localization process maturity, to output the best translation possible.

The ideal candidate has a mix of strong organizational skills and technical mind-set, with a passion for problem solving and learning new technologies.  Experience in data adaptation, the translation industry, and programming would be considered a plus.


Job responsibilities

.     Pre- and post-translation technical assistance for Project Managers/Account Managers:

    • Provide assistance in converting documents from/into different formats

    • Provide assistance for any type of requests involving various file formats (Office files, XLIFF, properties, strings, XML, PO)

    • Filter the content of the files based on specific requirements

    • Record every aspect of the projects/tasks using the File Engineering dedicated systems

.   Consultancy and Solutions for Automation:

    • Offer consultancy for Project Managers/Account Managers on various technical matters related to their projects (optimal workflows, automation of processes)

    • Set in place automation patterns for specific workflows and services in view of improving efficiency that can include: file filters, scripting, batch runs, etc.

    • Write, test and implement custom filters for projects with specific patterns

Job requirements:

.     Language skills

    • English C1 (advanced level)

.     Technical skills:

    • Basic Knowledge of common formats and document types, together with their associated challenges:

      • Markup Language documents: XML, YML, YAML, HTML

      • Office Formats - Microsoft Word, PowerPoint, Excel

      • Programming Formats: PO, PLIST, JSON, properties, etc.

    • Experience with various file format editors such as:

      • XML/HTML editors

      • Microsoft Office – Word, Excel, PowerPoint

    • Knowledge in working with a ticketing system is a plus

    • Knowledge of Java/C# development is a plus

.     Competencies (stress management, organizational skills, etc.):

    • Strong demonstrable problem solving skills in a time-critical, technology led environment.

    • Strong organizational skills, with the ability to work independently as well as in a highly collaborative, team-based environment.

    • Strong written/verbal communication and presentation skills.

     Attitude

    • Friendly, level-headed, self-motivated, independent, trustworthy, ambitious, committed and a very strong team player.

     What we offer:

    • A challenging role in an international working environment placed in the fast developing translation industry

    • Ideal position for those looking to gain experience in the field of business process automation/integration development/software development

    • 7 hour flexible work schedule

    • Market leading salary package

    • Extra vacation days


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