Nivel cariera

Senior (5-10 ani)

Limbi vorbite

engleză

Adresa/ adresele jobului

București; Bratislava; Cașovia


Description:

In this role, you will be working to support a client who has outsourced the management of their IT network infrastructure. On a day to day basis you will provide mainly remote incident, problem and partially change management and act as a high level NW technical expert. 

 

Responsibilities:

  • Manage and implement complex NW changes as part of a project implementation for the existing customers, execute NW normal, non-standard or routine changes (LAN, WAN Security), various NW migrations or new device implementations (SW, Routers, LB or Firewalls) 
  • From a technical perspective, you will work with LAN, WAN and Security 
  • Ensure network of the customers continues to operate efficiently with minimum downtime
  • Proactive to anticipate issues or situations which impact service quality, adapts quickly to new technology & understands complex infrastructures
  • Strictly follows Move to Production (M2P) process including to check that tools and documentation are up to date
  • Perform investigation on new technology, help inbound project managers and other support team to introduce new technology, capacity planning & performance management
  • Act as point of contact for client and Account RUN Leads for complex technical issues.
  • Provide help, coaching and training to L1, L2 and GSD teams to spread out network knowledge and experience  

Requirements:

  • At least 4 years’ experience in IT operations and Network operations
  • Cisco Certification to at least Network Associate (CCNA) or equivalent experience (CCNP level is a plus)
  • Experience in troubleshooting a broad range of network technologies
  • Strong expertise in at least one specific network technology
  • Analytical and complex incident solving skills
  • Understanding and clarifying customer needs
  • Ability to coordinate complex network changes involving several different support teams
  • Ability to meet deadlines
  • Fluent English
  • Strong communication skills
  • Understand IT Service Management (ITSM) and IT Infrastructure Libraries (ITIL) processes

 

Benefits:

  • Work with cutting-edge technologies
  • Innovative projects for the biggest worldwide brands
  • Support of professional career growth by matching your skills and plans with the suitable projects 
  • Relocation assistance 
  • Relocation bonus 
  • Family relocation assistance
  • Possibility to work in other NATEK European branches
  • Attractive salary referring to your skills and experience 
  • Private health care
  • Flexibility with employment form
  • Language courses