Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză, suedeză

Adresa/adresele jobului


Description:

  • Responsible for the Credit & Collection activities for Major accounts (Tier 4)
  • Maintains regular contact with the customers via the communication means available (telephone, e-mail, fax, mail) to fulfill all work related tasks for Major accounts (Tier 4)
  • Works with a minimum of supervision on collection of overdue accounts
  • Makes adjustments, handles queries and resolves problems within company guidelines and policy
  • Evaluates the accounts in order to establish the value of the credit limit
  • Able to deal with most routine risk assessment decisions (identity validation, credit limit review) for the assigned customers – Major accounts (Tier 4)
  • Analyses and manages the situation of the assigned accounts (new and existing) within the established deadlines and contacts the customers for information/documents needed for collecting payments or releasing orders
  • Updates the customer accounts with correct information and obtains the customer’s confirmation whenever necessary
  • Updates the customer accounts after every customer interaction
  • Solves customer account related problems received via the communication means available (telephone, e-mail, fax, mail) or directs them to the relevant departments
  • Takes details and/or processes the assigned credit cards transactions
  • Identifies and/or solves credit card payment issues
  • Takes details and actions for processing the refunds by credit cards or cheques
  • Identifies and prevents fraud attempts

Requirements:

  • Very good language skills both written and spoken English
  • Swedish language is a plus
  • Good practical knowledge of MS Office tools
  • Capacity to work under pressure
  • Ability to handle confidential information
  • Good analytical and reporting skills
  • Customer oriented mindset and good interpersonal skills
  • Professional approach to work