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  • Participate to the IT projects Team as a contributor for automation as part of the design;
  • Measure processes and tasks, perform data analysis on cycle times, value-creating time and total lead times;
  • Visualize process flows and review change impact with the stakeholders;
  • Identify opportunities of automation in existing processes;
  • Build business cases and defend the corresponding investment and return to the Governance Team;
  • Participate as automation subject matter expert in the design and setup of the solution;
  • Build baselines, define KPIs and measure the success rate of the automation.


Ideal candidate

  • Bachelor’s Degree;
  • The candidate must have a proven track record in participating to IT process re-engineering and automation projects;
  • Minimum 3 year of experience with IT Process Automation: setting up, configuring and integrating workflow systems or ticket tracking tools;
  • Experience with building integrations between the workflow system, source systems (DB, Directory services) and core IT systems;
  • Has worked with workflow tools such BMC RAS or CA PAM, ideally worked with ServiceNow;
  • Has knowledge of the functionalities covered by these domains: Unix and Wintel Servers, SAP, LAN and WAN Networking, Oracle and SQL DataBases, SAN/NAS;
  • Storage infrastructure, Directory Services, CMDB, VDI and Mobile device Management;
  • Recent ITIL certification;
  • Proficient in Microsoft Office Suite.