Nivel cariera

Entry (0-2 ani), Middle (2-5 ani)

Limbi vorbite

engleză

Adresa/adresele jobului


REQUIREMENTS:

  • Proficient in English (written and spoken)
  • Excellent verbal and written communication skills
  • Good relational and practical sense
  • Service oriented
  • Flexible, well-motivated team player, ability to work under pressure
  • Studies in computer sciences or an IT related field would be a plus.

Technical skills (core):

  • Good knowledge and experience on the main Microsoft products and technologies:Internet Explorer: configuration & parameters; Outlook/Exchange Server; MS Office Suites; 
  • Good knowledge and skills on security aspects and tools (Firewall, Antivirus) 
  • Good skills and experience on diagnostic methods for troubleshooting efficiency
  • Knowledge of: Active Directory services; messaging service; remote access services; networking

POSITION PURPOSE AND SCOPE OF WORK:

  • Providing second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/ services supported;
  • Taking hot calls from 1st line incident handlers when advanced troubleshooting is required;
  • Apply business and technical knowledge to meet resolution targets;
  • Prepare training materials, scripts and organize/hold training process for new agents;
  • Providing support and training for first line analysts;
  • Acting as first point of escalation for the service desk in respect of technical support;
  • Participate in technically demanding KG/ KT sessions on the Desk;
  • Active Directory Management – Computer, User, Groups, ACL;
  • Exchange Management Console – Mailboxes, DLs
  • Network connectivity troubleshooting;
  • VPN Connectivity Troubleshooting;
  • Remote Access User Management and Troubleshooting;
  • Laptop/ Desktop Performance issues troubleshooting.

BENEFITS:

  •  Attractive salary package,
  •  Meal tickets,
  •  Private Health insurance,
  •  7card discount,
  • Other bonuses as per company policy,
  •  Significant development opportunities within the company.